NLP Trainings for Business Professionals are Uniquely Designed to Achieve Your Specific Business Needs
The NLP business training, in addition to NLP communication excellence and influence skills, can also include a major focus on enhanced Sales, Customer Service, Leadership Agility, Motivation, Management Excellence, Increased Productivity or any other areas where Effective Communication and Influence are beneficial.
NLP Influential Communication Effectiveness Training is available on-site or off-site and can be tailored to fit your company’s budget and time schedule.
For information or to schedule a training email: [email protected]
8 Key Objectives
This NLP program gives a direct ‘hands-on’ experience to critical business related applications of NLP. The major topics covered in this training include:
- Create a positive influence on others while supporting their ability to experience more choices
- Understand and communicate compellingly to different thinking styles
- Enrich your understanding and perspective of a situation by experiencing it from multiple points of view
- Get past vague answers and gather high quality information quickly and comfortably
- Reframe and reorganize perceptions to direct attention to enhance productivity
- Create and maintain genuine rapport
- Set achievable and value driven personal and professional goals
- Constructively explore the challenges and difficulties within a goal and form an achievable outcome
Outline for NLP Effective Communication and Influence Training
*(Each training is uniquely tailored to the company’s needs, budget and time schedule. This is an example of one of the most popular of the NLP Business trainings)
The 3 Pillars of NLP
- Outcome Direction
The 3 Interactive Components of Experience
- Internal Processes – (How we think – images, words, urges)
- Internal States – (What we feel or fail to feel and sense about what we think – therein lies motivation factors and inner resources)
- External Behavior – (How we carry out or fail to carry out appropriate and necessary
behaviors to achieve a bottom line effect)
The 4 Most Influential NLP Core Assumptions and Presuppositions
- Understanding the Mental Template – Mind and experience are composed of patterns, all of which have a structure.
- Working with Differences in Culture and Personality – Understanding maps and models of world experience.
- Choice Potential – Flexibility as a driving force in any system can direct the interaction(s) within the system.
- Result Potential – The effectiveness of communication is measured by the results elicited.
Determining a Person’s Thinking Style — Enhanced Sensory Awareness
The Big-3 Communication Channels
- Sensory Systems – Visual, Auditory, Kinesthetic (V-A-K)
- VAK Cues – Recognizing verbal and non-verbal patterns of communication and thinking
styles in yourself and others
“Reading Between the Lines” (Calibration Skills)
- Recognizing the difference between facts and interpretations – a requisite skill for rapport
- Heightening the ability to notice the important non-verbal messages that often go undetected
- Exercising the ability to notice a shift in the listener’s experience
- Expanding attention to detect if your communication is getting through
- People Management – Getting Along with Difficult People
Building and Maintaining Rapport
- Types of Rapport
- Pacing and Leading
Developing your communication styles in respect to the listener’s unconscious patterns
Expanding Points of View
- Observing vs. Direct Experience
- Assisting Others in Changing Perspective
Multiple Points of View – Perspective Flexibility
- 4 Crucial perspectives in professional communication for enhancing creativity and understanding
4 Essential Patterns of Effective Communication
- Specific Outcome Orientation
- Perception & Attitude
- Sensory Awareness
- Behavioral Flexibility
- Positioning Yourself to Increase Acceptance of the Message
7 Frames for Keeping Your Message Clear
- The Outcome Frame
- The Feedback Frame
- The Possibility Frame
- The Information Frame
- The Process Frame
- The As If Frame
- The Backtrack Frame
Motivation Strategies & Information Filtering Programs (IF-Programs)
- Focusing on objectives vs. Situations to be avoided (Toward & Away From Patterns)
- Let me do it my way vs. Tell me how I’m doing (Internal vs. External Referencing)
- Options and Procedures (Give me Choices vs. Follow the Rules)
- The Big Picture and Small Details (Generalizations vs. Details)
Hitting the Target — Specific Outcome Orientation
- Clarifying outcomes
- Expressing yourself so that people fully understand
- Precision questions for targeted outcomes
Creating a Call to Action
- Elicitation and use of criteria (Hierarchy of Importance)
Bringing it all together
- Outcomes, criteria, motivation, communication
- Identity of an Elite Service Provider
Evaluation and integration of the NLP training experience
Method of Course Delivery
We use a variety of classroom demonstrations, direct-experience practice exercises, group discussions, explanations and case histories specific to your company needs. This creates a rich and stimulating learning environment that allows participants to confidently experience the direct benefits of NLP.
Personal attention and direction between the trainer and participants will further assure that the material will be utilized rapidly and effectively and integrated into the work environment in a respectful and productive manner.
Mastery of this level of applied NLP for business provides specific, learnable skills and techniques that will improve the level of performance, resolve sources of tension, overcome self imposed limitations, and achieve higher levels of confidence in virtually any area of professional life.
For a return on investment, many organizations around the world have used the technology of NLP to assist them in achieving their corporate objectives. NLP is useful in any situation in which people must communicate in order to produce positive results.
Projects in which NLP has been used:
- Diners Club trained every manager and representative in the customer service area in NLP skills for handling customer and internal communication. The net result was a 254% increase in customer spending, and a 67% reduction in customer loss. The Customer Service Department, previously a cost center, became a revenue-producing part of the organization.
- BMW in England modeled the communication patterns of the top 1% in sales. After determining the successful behaviors of these salespeople, the skills were taught to every salesperson in the organization. Sales of a new-introduced product greatly exceeded projections.
- American Express trained twenty-four line managers from all over Asia to become transformational trainers. With no previous training experience, these employees became the heart of “American Express Quality Leadership”, an area-wide initiative to encourage every employee to take personal responsibility for quality in customer service.
How NLP has assisted business professionals
A manager tailors his approach to staff development and motivation to the individual thinking patterns of each staff member. In a performance review, he identifies the employee’s motivation strategy, i.e. how the employee motivates him/herself, and incorporates this naturally into the employee’s development plan
A team member presents a proposal in a planning meeting. He begins by gaining rapport and accord in the group. He then incorporates highly valued criteria representing each faction in the team into the design and communication of his idea. This makes the idea more accessible to each participant in the meeting, and therefore more persuasive.
A customer service representative handles a call from an irate customer. She establishes rapport with the customer, gently leads him into a calmer state of mind, pinpoints the problem, and solves it.
An internal consultant is part of an international project. He notices cross-cultural communication problems developing between project team members. Reading their non-verbal cues, he “translates” each group’s intentions to the other group and prevents delays in the project due to misunderstandings.